Privacy Policy

Effective Date: March 29, 2026

InstaFame (instafame.co.ke) is committed to protecting your privacy. This policy explains what data we collect, how we use it, and how we keep it safe.

1. What We Collect

When you register and use our services, we collect:

Username, email address, and password (or Google account details if using Google Sign-In)
Payment transaction records (M-Pesa, Airtel Money, MTN MoMo, Visa, Binance Pay, Cryptomus, etc.)
Social media URLs and post links submitted with orders
IP address, browser type, and device information
Support chat and email communications

We never collect your social media passwords, national ID numbers, or biometric data. We do not store credit or debit card numbers on our servers.

2. How We Use Your Data

To process and deliver your orders
To manage your account and wallet balance
To process payments through our secure gateways
To provide customer support and resolve issues
To detect and prevent fraud, abuse, and unauthorised access
To improve our platform and services
To send service updates and important notifications
To comply with applicable Kenyan laws and regulations

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We do not share your order history or social media URLs with anyone.

We only share limited data with payment processors (M-Pesa, Airtel Money, Visa, Binance, Cryptomus, etc.) as needed to complete your transactions, and with hosting providers who are contractually bound to keep your data confidential.

We may disclose information if required by law or court order under Kenyan jurisdiction.

4. Data Security

We protect your data using:

SSL/TLS encryption on all connections
Secure, encrypted payment processing through carrier-grade gateways
One-way password hashing (we cannot see your password)
Restricted internal access on a need-to-know basis

While we take every reasonable precaution, no system is 100% secure. We will promptly address any breach in accordance with the Kenya Data Protection Act, 2019.

5. Cookies

We use cookies to maintain your login session, remember your preferences, and understand how users interact with the platform. We do not use cookies for third-party advertising. You can manage cookie settings through your browser.

6. Data Retention

We keep your data for as long as your account is active. After account deletion, we may retain payment records for up to 7 years for tax and legal compliance. Anonymised data may be kept for analytics purposes.

7. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your account and data
Object to processing for marketing purposes
Request your data in a portable format
Withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Reseller & API Users

If you use our API as a reseller, your API key and order data are logged for delivery and billing purposes. Resellers are responsible for the privacy practices of their own panels and end-clients.

9. Children's Privacy

Our services are not intended for anyone under 18. If we learn that a minor has created an account, we will delete it immediately. If you believe a minor is using our platform, contact us at [email protected].

10. Changes to This Policy

We may update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the platform after changes constitutes acceptance.

11. Contact Us

Email: [email protected]
Phone / WhatsApp: +254 746 937 266
Address: Jewel Complex, Nairobi, Kenya
Live Chat: Available 24/7 on instafame.co.ke

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.